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tom.rau
21.07.2009, 10:24
Although this article might be a bit older, I believe it's worth reading:

11 Ways to Market Your New Social Networking Website

Guest_Blogger | October 6, 2008
“Build it and they will come?” Not anymore (if that was ever really true).

http://www.elance.com/p/files/image/blog/cbennett.jpg
Chris Bennett - Guest Contributor

Just building a feature-filled social networking site with a sound infrastructure is only the start of your website journey. Don’t fret, though, because it’s an exciting journey: social networking sites are the most visited area of the Internet. According to recent statistics from Hitwise.com, social networking actually accounts for 11% of all web visits.

As expected, this popularity begets competition: competition to keep your site from resembling an online ghost town and competition to find and convert the right people for your particular niche.

The good news is that you don’t have to navigate the competitive waters on your own. We asked Chris Bennett, friend of Elance and social networking guru, for ways you can market your social networking website and stand out from the competition:

1. Identify your target audience
Who are you targeting -- specifically? To help answer this question, think about the target age, gender, interest, and geographic location of who you want to use your new site.

Remember, social networkers are already busy on sites like Facebook, MySpace, Digg, and others, so the average person probably won’t add a “general” social networking site to their agenda. So, choose a niche and identify the relevant audience so you can stand out.

Once you know who you are targeting, figure out how many people are in your target audience and might be interested in your site. To do this, think about keyword searches this audience might do to find sites like yours, and then check out keyword search volume on Google and research data on sites like compete.com and hitwise.com. You should also visit Stumbleupon, go to groups, and find out how many people subscribe to the group or groups related to your topic.

2. Beta test – thoroughly
Social networkers have choices, and they definitely don’t have the time or willingness to deal with problems. So before you launch, you need a really strong beta site that’s been tested and tested and tested. And tested one more time for good measure. If you have the budget, consider private or third-party testing – not only will they do a thorough job, but they may notice problems that over time you’ve come to ignore. The easiest way to turn off a potential customer is to deliver a sub-par experience.

In addition testing the user experience, be sure to include server and load testing: When sites go down, visitors are turned off and leave, most likely for good.

Remember that social media users as a group tend to be more technically savvy, and as a result, more likely to bail on you if they’re unsatisfied. The bottom line is that you’ll want to have your site in top shape before driving traffic to it.

3. Seed your site
Say you’re creating a site for interior designers and your goal is for thousands of designers to upload photos for the community to comment on. At launch, make sure you have tons of photos in place.

A common mistake is assuming visitors will load your content for you, but in reality almost no visitor will commit to making that jump unless they see other people have already done so. Think about it -- would you as a visitor upload photos, add descriptions, and comment on other photos when it is unlikely people will see what you’ve done?

The basic principle is that visiting a social networking site is a lot like using a forum – if there’s no activity, you’ll leave. So seed your site with the kind of content you want users to generate and interact with.

How can you do this? Get a beta group to help you seed your site – even if it’s just your friends and family. Not only will you be seeding, you’ll also be performing additional beta tests in the process.

4. Network to generate traffic
The key message here is that social networking requires online, not offline, buzz generation. Get in touch with online influencers during your website's pre-launch phase and more general blogs and PR sites post-launch.

How? Use Technorati and Google Blog Search to identify the popular blogs that focus on your demographic. Then, after you’ve conducted beta testing and you’re proud of your site, contact the major bloggers and influencers in your demographic and ask them to beta test your site prior to launch. By reaching out early, you’re showing you respect their knowledge and you really value their feedback.

That’s a much better approach than contacting them after the launch. Why? Most will be flattered you sought their opinion ahead of time, and not only will you get valuable feedback, you’re more likely to be reviewed when you do launch. Reviews and mentions by influencers help create buzz – and buzz creates traffic.

Then notify influential blogs like techcrunch.com, mashable.com, and killerstartups.com. Keep in mind they get tons of requests, so make sure your pitch is to the point.

5. Consider traditional online advertising
If you have the budget, contact the large sites and forums in your demographic that sell ad space and buy a few ads (federatedmedia.com could be a good source). But do not delude yourself into buying just any traffic, and don’t focus on general-interest sites even if they get huge amounts of traffic. In the early stages of your website, you want your ads in front of the right eyeballs – not just any eyeballs.

6. Don’t forget SEO
Getting traffic from search engines is key, right? And getting free traffic is even better. To do this, one of the first things you’ll want to do is identify keywords and continually optimize your site and pages and get ranked for those words.

For example, if your niche is interior design, you’ll definitely want to rank for terms like “interior design ideas,” interior design photos,” “interior design community,” etc. Look for keywords that describe the content you offer instead of products and integrate that content into your pages. (Unless your site is devoted to product reviews or discussions, of course.) And remember, it’s hard to rank highly for general terms; it’s much easier to rank highly for specific and focused keywords.

7. Participate on sites related to your niche
If there’s a huge forum or a thriving group in StumbleUpon in your demographic, set up an account, link back to your site, and interact and become well-known in that community and you’ll generate traffic to your site.

When you set up your account, make your username the name of your social site to help further brand you. Make a name for yourself – actually, for your site – in your demographic. Here’s a guide to help you set up a StumbleUpon account (http://www.elance.com/p/node/2864) and, if you like, becoming a top Stumbler.

8. Create spokes for your hub
Set up Facebook and MySpace pages that are extensions of your site. Then search and network with people who share your interest. Aggregating content from your social site and placing it on your Facebook and MySpace pages will give potential visitors a sense of what is on your main site.

You can also set up a Twitter page, with the name of your site as your Twitter username, and tweet all day about what you’re working on and what’s new on your site. You can also perform searches on Twitter to find people interested in your niche. Many influential bloggers use Twitter to alert their readers about new content – you can too.

Make sure you also link to all your Facebook, MySpace, Twitter, and Stumbleupon profiles from your main site – basically, anywhere you’ve created an account related to your brand.

9. Analyze, analyze, analyze
The key to effectively marketing your social networking site is to understand conversions. A conversion in social networking terms is not a sale, it’s a sign-up. (Marketing is, after all, about spreading the word, getting the right visitors, and converting them.) A free tool on blvdstatus.com can help you understand where visitors came from before they signed up, whether based on a keyword, a site, or a blog.

Understanding where your conversions come from helps you determine where to focus your marketing efforts. If a mention on a particular blog resulted in a nice volume of sign-ups from the blog’s readers, you’re on to something. Analytics help you determine where it’s worth spending your marketing time.

10. Encourage your active community
Think of ways to get your community to interact with each other. The benefit is that ever elusive ‘network effect’ – when an active community creates buzz and word of mouth, yielding more users.

Things you should do to facilitate interaction: comment on user comments, create contests for things like adding content, allow users to vote, and let users submit questions.

Note: I’m sure you’ll be surprised by what can create interaction. We work with a best-selling author who, due to time constraints, isn’t easy for the average reader to contact. We asked site users to submit questions they’d like the author to answer, and then the community voted on the top ten questions. It’s so popular it’s become a monthly feature on the site and generates an incredible amount of participation and interaction.

11. When you reach critical mass, work on features to fine-tune the community experience
Once the buzz from the launch dies down, new features can build new excitement, both within your community and outside. So spend time adding features or tools. Then contact bloggers and influencers to let them know what you’ve done – not only will you maintain a vibrant community, but the buzz will help you generate more new users.

About
Chris Bennett is the President and Founder of 97th Floor (http://www.97thfloor.com/), a leading edge SEO Firm specializing in Search Engine Optimization, Reputation Management, Social Media Marketing and Blog Optimization. Chris has been involved with the Internet “since the days of Alta Vistas reign, the good ol’ days when you could change your meta tags, submit your site through Inktomi, and see your rankings improve by dinner.”

Source: http://www.elance.com/p/blog/market_your_social_networking_site.html

tom.rau
21.07.2009, 10:27
5 Must Do’s After A Successful Viral Marketing Campaign (http://www.97thfloor.com/blog/5-must-dos-after-a-successful-viral-marketing-campaign/)

Chris Bennett, July 15th, 2009
I have talked a lot about what to do to create (http://www.97thfloor.com/blog/viral-social-marketing-ideas-for-boring-industries/) and promote (http://www.97thfloor.com/blog/3-milestones-of-a-front-page-digg/) viral content. I wanted to give some tips that have helped me ensure that my future campaigns have equal success.
First and this should be obvious before any viral launch you should have a set of metrics and goals you are looking to achieve and track. Whether that is sales, traffic, leads or links. What is it that you are looking to achieve as a result of a viral campaign? I am going to manly talk about learning from your mistakes to make future virals better as well as links and traffic as that is the most common/general goal of successful viral marketing.


http://www.97thfloor.com/blog/wp-content/uploads/2009/07/backtothefutureamplifier.jpg (http://www.97thfloor.com/blog/wp-content/uploads/2009/07/backtothefutureamplifier.jpg)

1.) Feedback: Believe me there is very few things more painful then reading through hundreds of snarky comments left by the social media middle class, but beneath all the noise there may be some useful feedback. Look for repeating trends left in the comments regarding actual constructive criticism, these can be learning opportunities for you to better prepare your next piece. You will often see actual feedback about your site, regarding your design, layout or even how dumb your bio pic looks. Hopefully you can gather which feedback might have some merit and make some definitive decisions regarding your site or content. Again this will be “needle in a haystack” but if there are certain things on your domain that do not sit well with your audience you may want to change them before your next piece.


http://www.97thfloor.com/blog/wp-content/uploads/2009/07/magnifying-glass-statsweb.thumbnail.jpg (http://www.97thfloor.com/blog/wp-content/uploads/2009/07/magnifying-glass-statsweb.jpg)

2.) Analysis: We will talk about referring domain data below but first you will want to pay attention to some things like what time of day the piece “went viral” or what day it did? How long did it take to reach critical mass on the social sites? How many Diggs, Thumbs Up/Reviews, Tweets/RT’s? Every piece is going to be different but it can help you plan and execute later if you know all of this. I know some people that only launch on Tuesdays or only start the process at a certain time of day. I like to plan things for Tues-Thurs and so they are aimed to reach critical mass for mid day. You need to find what works for you.


http://www.97thfloor.com/blog/wp-content/uploads/2009/07/rss-subscribe.thumbnail.jpg (http://www.97thfloor.com/blog/wp-content/uploads/2009/07/rss-subscribe.jpg)

3.) Conversions: What type of conversions were you looking for if any? More RSS Subscribers? More Twitter Followers? Comments? Newsletters? Leads? Sales? All of these things can benefit from successful viral marketing. If you were looking to get one or more of the above, did you? If you did, why do you think you did? If you didn’t, why not? Maybe you need to make your call to action more prominent, or maybe less prominent? Maybe you need to make your RSS Button bigger or have a reminder at the bottom of the post instead of just relying on your Orange button on the side nav? Maybe your Twitter account info needs to be better located? What type of content brings more of the goal you are setting out for? Does a more specific list/tips type post get you more leads? Does an informational type post get you more Twitter followers or RSS subscribers? You need to test and test and pay attention and make note as to the answers to all these questions.
I have seen posts literally bring hundreds/thousands of new RSS subscribers or Twitter followers. I have seen virals bring hundreds of thousands of dollars in new business within days. I have seen them bring thousands of leads, and it is important that I know why, when and how. *Tip make sure you use analytics to track what referring sources brought these conversions. You can use BLVD Status (http://blvdstatus.com/) to track out going clicks and other stuff more specific to viral success.


http://www.97thfloor.com/blog/wp-content/uploads/2009/07/trafficjamtagged.jpg (http://www.97thfloor.com/blog/wp-content/uploads/2009/07/trafficjamtagged.jpg)

4.) Referring Traffic: There are really two parts to this section; first, traffic counts from the different social sites/blogs that you targeted and second, traffic counts from sites/blogs you did not target and otherwise didn’t really expect. You may know how much potential traffic Digg can bring (just had one last week with more than 200k) StumbleUpon can get up into the 30-50k range now, Reddit is often 9-20k and I have seen Twitter do 10-20k, I know it can do more and on avg I see it do about 3-5k (*Twitter specific articles usually get the most traffic on Twitter). It is good to note how much each one does, but the gold nugget here is the second part, which is to watch for the traffic sources that surprise you. Did you know that a foreign site (http://wykop.pl/)similar to Digg/Reddit can bring over 20k to your site without breaking a sweat.
There are numerous blogs and social sites you might not frequent that can do serious traffic and link damage. Make note of these and if your next viral does not get submitted there, then submit them yourself or find someone you know that uses those sites. Either way it is a quick way to build your arsenal.


http://www.97thfloor.com/blog/wp-content/uploads/2009/07/rolodex.jpg (http://www.97thfloor.com/blog/wp-content/uploads/2009/07/rolodex.jpg)

5.) Rolodex: This is saved for last cause it is so simple yet most people I talk to never do it. Generally speaking gaining high quality relevant links that you couldn’t otherwise get through any other means is the main reason for the majority of viral campaigns. This is a legit reason, I have gotten hundreds of thousands of links that you could never get any other way, no matter how big the link building team or how much money you had. If you want a link from WSJ or NY Post, Newsweek, USA Today etc. you gonna get those from a link broker (notice how I kept Forbes (http://www.gregboser.com/forbes-handjob/) out of that list :)? Creating something truly viral and useful is the best way to get links from the big dogs. And getting links from the big dogs is what may be the difference between you out ranking your competitor.
One of the most important things you can take from this post is this; if you get a link from a big dog site, contact them and thank them. Put that author/editor on your radar, tweet their good stuff, comment on it, build a relationship and the next time you have a viral that is worthy of the big dog love send them a link. The only thing better than a link from the largest most trusted site in your industry is two links from the largest most trusted site in your industry. I am in no way suggesting you should spam and bug these people, I know how annoying it is to get asked to blog about stuff. What you are doing is finding someone that likes the content you create and you are establishing a relationship with them that can be beneficial to both parties. It is a business contact that you create, nourish etc. and it is so simple and it works well and the next time your piece gets buried and gets sub par traffic you can still come out on top with some killer relevant links. After all isn’t that the reason you started out building the content in the first place?

Source: http://www.97thfloor.com/blog/

tom.rau
30.07.2009, 16:32
Managing an Online Reputation

By KERMIT PATTISON
Published: July 29, 2009
Your customers are talking about you — and the whole world is listening.

Local review sites are reshaping the world of small business by becoming the new Yellow Pages, one-stop platforms where customers can find a business — and also see independent critiques of its performance.
How do you manage your reputation when everybody is a critic?
For some business owners, this is a terrifying prospect that seems more like mob rule than the wisdom of crowds. Negative reviews can hang an albatross around your neck if they appear prominently in search results. Happily, there is a big upside: referrals from happy clients are traditionally the best source of new business — and online forums are powerful word-of-mouth. The review process has been democratized.
But managing your online reputation requires a whole new skill set, including monitoring the online conversation and engaging with customers and the tech-savvy to promote yourself in the best channels. These skills are becoming essential for mainstream businesses. According to a survey by the Opinion Research Corporation, 84 percent of Americans say online reviews influence their purchasing decisions.
“Social media for business now is life or death,” said Dan Simons, a restaurateur in the Washington area who closely monitors these forums. “You could open a business and do everything right, but if you’re unaware of these social media you will perish. Social media can take a business and put a bullet in it.”
Monitor
Customers are abuzz with opinions — the only question is whether that buzzing reaches your ears. The first step is to tune in.
Do a vanity search of your business name and see what comes up. Are you easy to find? What is the first impression? Do you have a Web page and blog, and are they kept up do date? Is your business reviewed in online forums or blogs?
Try to see your business through the eyes of a customer. Indeed, customers increasingly shop with their browser. One study by the Yellow Pages Association and comScore (http://topics.nytimes.com/top/news/business/companies/comscore-inc/index.html?inline=nyt-org) found that local search for businesses, products and services grew 58 percent last year and reached 15.7 billion searches, more than a tenth of overall search traffic.
Study local search sites like Yelp (http://www.yelp.com/nyc), Citysearch (http://chicago.citysearch.com/) and Yahoo! Local (http://local.yahoo.com/ca/Los+Angeles). Forums for customer feedback have sprung up everywhere —_Google Maps (http://maps.google.com/), Amazon (http://www.amazon.com/), Angie’s List (http://www.angieslist.com/Angieslist/), TripAdvisor (http://www.tripadvisor.com/), OpenTable (http://www.opentable.com/), Epinions (http://www.epinions.com/) and a myriad of online communities and niche sites.
“Know who the influencers are,” said Pete Blackshaw, executive vice president of Nielsen Online Digital Strategic Service and an expert on consumer-generated media. “There are going to be some megaphones that matter more than others.”
Build systems to stay on top of this online buzz. A Google (http://topics.nytimes.com/top/news/business/companies/google_inc/index.html?inline=nyt-org) alert (http://www.google.com/alerts) can automatically inform you when your business is mentioned in a review, blog or online publication. Some review sites have features that automatically send e-mail alerts to business owners when a review is posted.
Twitter (http://twitter.com/) is becoming an increasingly popular microblogging platform for businesses and customers and you can keep track of what is being said about your company with tools like search.twitter.com (http://search.twitter.com/), TweetDeck (http://tweetdeck.com/), or Twendz (http://twendz.waggeneredstrom.com/) .
Manage
Once you’ve tuned into the online conversation, the tricky part is managing it.
Claim your listing on the local search sites. Many of these listings are free (although some sites offer premium services only to advertisers). The more detailed your profile, the more readily your business will appear in search results.
Responding to reviews is a delicate act of customer relations. A snarky review may make your blood boil — if so, step away from the keyboard and calm down until you can respond graciously.
“Hands down, when I’ve seen a conflict, it’s usually because the business owner is enraged, furious or personally hurt,” said Jeremy Stoppelman, chief executive and co-founder of Yelp (http://topics.nytimes.com/top/news/business/companies/yelp/index.html?inline=nyt-org). “Give yourself some time to cool off and engage in a respectful, courteous manner.”
You don’t need to respond to every review, especially if the overall consensus is positive. A negative review, however, demands special attention. Some business owners post public responses to apologize and try to win back the customer. Some privately message the reviewer.
Even hostile critics sometimes are mollified by a polite response from the merchant. “They are so disarmed,” said Mr. Simons, one of the owners of Founding Farmers (http://www.wearefoundingfarmers.com/) restaurant in Washington. “I’ve had people immediately go back in and edit what they wrote.”
Jeff Diamond, co-owner of Farmstead Cheeses and Wines (http://www.farmsteadcheesesandwines.com/), with stores in Oakland and Alameda, Calif., responds to every review on Yelp — and he’s had more than 100. In one case, a reviewer complained that the person behind the counter was rude. Mr. Diamond sent a private message to the customer, apologized and asked for details. It turned out the employee who helped this customer was hard of hearing. By the end of the exchange, this onetime critic had joined the store’s wine club. He has since become a loyal customer.
“The most important thing is not to argue with your customer,” Mr. Diamond said. “It’s to listen to your customer. Try to put yourself in the customer’s place.”
Another no-no is posting false reviews. Don’t write fake reviews to puff up your business or trash a competitor. Businesses have been publicly exposed for shilling and suffered major embarrassment. Earlier this month, authorities said the cosmetic surgery clinic Lifestyle Lift would pay $300,000 in civil penalties after an investigation by the New York State attorney general’s office found that employees had posed as plastic surgery patients to write glowing reviews of their own business — a bogus grass-roots movement known as “astroturfing.”
“If you’re stuffing the ballot box and that is detected — which it almost inevitably will be — the backlash will be really significant and come back to bite you,” said Kara Nortman, senior vice president of publishing at Citysearch.
Indeed, the surest way to generate positive reviews is not to ghost-write them but to focus on good service. “It’s all common sense — the best way to ensure that you have positive reviews is to offer good products, good service, have integrity and be diligent,” said Greg Sterling, a San Francisco-based Internet analyst who specializes in small business and local search. “It’s really just the rules of dealing with people in the real world, translated online.”
Fortunately, online reviews can help you do just that. These reviewers are a virtual army of secret shoppers who are telling you exactly what works and what doesn’t.
Look for patterns. Are people consistently complaining about poor service? Are they constantly praising something that you can emphasize to differentiate your business?
At Founding Farmers in Washington, online reviews provide so much feedback that Mr. Simons stopped hiring secret shoppers. These comments have led managers to revamp how the front desk handles reservations and walk-ins, mark the vegetarian (http://topics.nytimes.com/top/reference/timestopics/subjects/v/vegetarianism/index.html?inline=nyt-classifier) menu more clearly, coach servers who got bad reviews and even fire some employees.
“I would say 97 percent is genuinely useful,” said Mr. Simons. “You can tell the reviews that are written by a competitor or just someone who’s mean and angry. But generally people don’t go to a restaurant to get annoyed, and there’s at least some nugget of valuable information.”
Promote
These platforms do more than help you protect your good name. They can also serve as tools for marketing, analytics and aiming at customers.
Becoming an advertiser can buy you more ability to work the crowd. Benefits vary by site, but advertisers generally get more prominent display and other tools. On Yelp, advertisers can highlight a favorite review to appear at the top of their page (the other reviews are ordered according to how recent they are and how many user votes they received). On Citysearch, advertisers can get help with copywriting or video commercials and have their content pushed out to partner sites like MapQuest (http://www.mapquest.com/), AOL CityGuide (http://cityguide.aol.com/) and MySpace (http://www.myspace.com/).
These platforms also can help business owners mine customer information. For example, Yelp has a dashboard that allows business owners to keep track of page views and offer promotions.
Danny Leclair, co-owner of Studio DNA hair salons in Los Angeles and Santa Monica, Calif., checks to see how many people come to his Yelp page — and often sees spikes in traffic after special offers or new reviews. He also uses tools like statcounter.com (http://www.statcounter.com/) to see what pages his clients are coming from when they click on his site.
Once he started mingling in these online communities and using their tools, he got immediate traction. He said 50 percent of his new business now comes from Yelp, 30 percent from Citysearch and 10 percent from Google searches.
“My business began to grow exponentially,” Mr. Leclair said.

Source: http://www.nytimes.com/2009/07/30/business/smallbusiness/30reputation.html?emc=tnt&tntemail0=y

tom.rau
31.07.2009, 15:50
The 4 Biggest Motivators for Social Media Marketing


By Sam Cece 07/28/09 4:00 AM PT

Social media marketing is hot, and it's likely to get hotter. Once a trend begins to bloom, it's hard to resist the temptation to jump on the bandwagon as quickly as possible to garner the rewards of a new strategy. Yet it's important to balance the impulse to be among the first with the critical need to determine how best to tailor a program to match specific company goals.

Rewriting the Startup Handbook
Starting up a new software company is not very hard, but making it successful requires a willingness to remake old rules to fit the Internet age. Getting venture capital or angel investor funds starts with nailing your story. [Download PDF: 5 pgs | 162k] (http://www.technewsworld.com/story/67701.html) Keeping tabs on how other companies are adopting technologies and leveraging changes in the marketplace to push their business forward can be highly instructive. It's interesting to watch various trends take shape and gain momentum -- and there's no doubt that what's hot right now is social media marketing http://www.technewsworld.com/images/2009/icon-inline-shop.gif (http://www.technewsworld.com/story/67701.html).
When Oprah devotes an entire show to Twitter (http://twitter.com/) http://www.technewsworld.com/images/2009/icon-inline-search.gif (http://www.technewsworld.com/perl/search.pl?query=Twitter&scope=network), there's no denying the fact that social networking has hit the mainstream. Consequently, marketers are scrambling to find ways to leverage the various online communities to push their brands and make some money. While the motivation driving marketers to act quickly is obvious, they need to take a step back and take a broader look at what motivates their consumers and the various ways that social media can be leveraged to meet their marketing objectives.
http://m1.2mdn.net/1840681/vrsn-1111_greenbar_160x600_def_022509_ff.gif http://ad.doubleclick.net/ad/N5092.ECTNewsNetwork/B3477860.5;sz=160x600;ord=12490301425085? (http://ad.doubleclick.net/jump/N5092.ECTNewsNetwork/B3477860.5;sz=160x600;ord=12490301425085?)

Going Viral

So far, most media sites and high-profile e-commerce sites have jumped on the "social sharing" bandwagon, providing social networking buttons next to articles, promotions or products that allow readers to easily share the item with their network of choice. Scroll down to the bottom of any Wall Street Journal (http://online.wsj.com/home-page) article, and you can then share the article with your network on LinkedIn (http://www.linkedin.com/) http://www.technewsworld.com/images/2009/icon-inline-search.gif (http://www.technewsworld.com/perl/search.pl?query=LinkedIn&scope=network), Facebook (http://www.facebook.com/) http://www.technewsworld.com/images/2009/icon-inline-search.gif (http://www.technewsworld.com/perl/search.pl?query=Facebook&scope=network) and others.
While this capability is important, it's just the first step in leveraging social media marketing. It does nothing to tap into your existing channels or develop a virality that extends its reach.
Understanding motivation is critical. If an airline is going to give me 25,000 miles for signing up for a newsletter, then fine, I'll probably do it. However, there's no way I'm going to share my address book for that many miles -- or any amount, for that matter. The airline has to find another motivator that reflects positively on me within my network -- for example, a green promotion that provides carbon offsets to compensate for the environmental impact of business travel.
Social media can't be treated like a traditional marketing channel; it's essential to understand what motivates people to share.
The key to being successful with social media is the ability to create a viral campaign that capitalizes on the social motivators that get users to share in the first place. Just placing a social sharing link on a Web page or in an email doesn't mean that a user will be prompted to share it. However, a company that figures out what makes its users tick and then taps into the right social motivator can propel its message into the far reaches of cyberspace.

Four Social Motivators

Whether people are online or offline, the motivators that spur people to share information fall into four buckets: Self-Expression, Status Achievement, Altruism and Self-Serving.
Self-Expression
In the traditional direct marketing world, people are motivated by cash -- or saving it in the form of coupons, discounts, etc. Within social media, the biggest motivator is often self-expression. That means finding a promotion that allows customers to express themselves, such as customizing a Nike (http://www.nike.com/) (NYSE: NKE) http://www.technewsworld.com/images/2009/icon-inline-search.gif (http://www.technewsworld.com/perl/search.pl?query=Nike&scope=network) shoe that they can share with their friends.
Status Achievement
Most people like to brag, and that tendency is multiplied by the Web. Creating a promotion that allows customers to improve their status amongst their peers is an effective way to get them to share with their network. For example, Amazon.com (http://www.amazon.com/) (Nasdaq: AMZN) http://www.technewsworld.com/images/2009/icon-inline-search.gif (http://www.technewsworld.com/perl/search.pl?query=Amazon.com&scope=network) might reward loyal shoppers with early access to a new product release, and then encourage them to share this advanced access with their friends. Putting shoppers in a position of power among their peers is a big motivator.
Altruism
In addition to bragging, people also like to do good -- especially when it's convenient. In the above-mentioned airline example, allowing consumers to share carbon offsets taps into a person's altruistic nature. This promotion makes the consumer feel good, not only for helping to save the planet, but also for helping their friends feel good about joining the cause. In this scenario, consumers are motivated to share by the opportunity to do something good -- not because of some physical reward they are going to get back in return.
Self-Serving
While self-serving offers work really well in the offline world (coupons, discounts, etc.), this motivator is less potent in the realm of social networking. However, that's not to say that it can't be effective if done right. Combining a self serving-offer with one that taps into status achievement is one way to maximize results. For example, you can give a person a $100 gift certificate for forwarding a $20 coupon to 10 friends. The consumer wins big -- a financial reward plus status among friends.

Planning the Campaign

Creating a campaign that leverages the motivator most appropriate for a company's message and audience will go a long way toward helping to ensure its success. It's impossible to run a successful business without knowing a good deal http://www.technewsworld.com/images/2009/icon-inline-shop.gif (http://www.technewsworld.com/story/67701.html) about its customers, so any information that helps a company figure out what motivates them is invaluable.
It's important to find a solution that provides a means for measuring the effectiveness of a social media marketing program. Once a company knows who its biggest influencers are, it becomes possible to target them with appropriate messages and promotions. With any hot trend, marketing companies quickly offer solutions that help companies take advantage of the momentum, and it's no different with social media. New technologies in the marketplace today allow marketers to integrate social media with proven channels like email marketing to create viral campaigns that can be tracked and optimized in real-time.
This may seem like a lot of work, but the return on investment will be worth the effort. Online audiences are savvy; they quickly see through misguided efforts to foster their allegiance. However, a well-designed social media marketing campaign that uses the right motivators can help a company create an army of brand advocates who will take its message to the trenches.
There's no question that the marketing potential of social media is huge, but it would be folly to rush in without a cohesive plan. The end result could mean not only limiting its potential for success, but also damaging the company's reputation in the process.

Source: http://www.technewsworld.com/story/67701.html